1. Overview
Strategic Finance Academy is operated by RMK & Associates. We want you to be confident in every purchase. This policy explains when refunds are available for one-time course purchases and Premium subscriptions, and how to request one. All payments are processed securely by Stripe, and approved refunds are returned to your original payment method.
2. One-Time Course Purchases
Individual courses are eligible for a full refund within 14 days of purchase, provided you have not completed more than 25% of the course's lessons and have not passed its Certification Assessment or downloaded its certificate. Once a certificate has been earned for a course, that course is considered consumed and is no longer refundable.
3. Premium Subscriptions
You can cancel your Premium subscription at any time; cancellation stops all future charges and your access continues until the end of the current billing period. If you were charged in error, or you cancel within 7 days of a renewal charge without having materially used Premium content in that period, contact us and we will refund that charge. Partial-period refunds are otherwise not provided.
4. Non-Refundable Items
The following are not eligible for refunds: courses where the Certification Assessment has been passed or a certificate earned; purchases older than 14 days; charges already refunded once; and any purchase found to violate our Terms of Service (for example, account sharing or content redistribution).
5. Duplicate or Erroneous Charges
Duplicate charges, failed-upgrade charges, and billing errors are always refunded in full, regardless of the timelines above. Please include the approximate charge date and amount when contacting us so we can locate the transaction quickly.
6. How to Request a Refund
Submit a request through our support & complaints form (choose "Refund Request") or email us directly at info@rmkassociates.com. Include the email address on your account and, if possible, your order or course reference. We aim to respond within 2 business days. Approved refunds are issued via Stripe and typically appear on your statement within 5-10 business days, depending on your bank.
7. Chargebacks
Please contact us before opening a dispute with your bank, most issues are resolved faster through our support channel. Accounts associated with abusive chargebacks may be suspended.
8. Changes to This Policy
We may update this policy from time to time. The effective date above reflects the latest revision, and material changes will be communicated with reasonable notice. Refund requests are evaluated under the policy in effect at the time of purchase.